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How does one improve a city or make it more user-centric?

Well, the city of Gainesville, Florida has done just that. Working with a company called IDEO, they came up with the idea of creating a new department, the Department of Doing, in which user-centric design principles are used to solve city problems.

Do you know any other cities trying to do something like this? If so, I would love to hear from you.